How can I predict what my flight charts will cost next year?


From large commercial airlines to individual pilots, those who buy subscriptions to Jeppesen’s electronic charts rely on them to be up-to-date and readily available when navigating the skies. I was asked to improve Jeppesen’s website services to help chart customers access their invoices, generate reports and make certain the services they rely on are paid for and activated.

  • User Task Flows
  • UI / UX
  • Personas
  • Wireframes
  • Usability
  • Visual Design

Game Changer

Enabling access to customer invoices was a major need but we also wanted to understand how we could tailor the experience more uniquely for the charter accountants in the airline industry. I was responsible for helping to prioritize features within the invoicing portal, creating initial wireframes and testing the proposed functionality. I created a number of ad-hoc personas that could inform user stories and provide insight into our customer’s thinking. A major question was to understand which criteria the accountants used to search for past invoices. We used airplane tail numbers as a central search criteria and tested a prototype with users who represented the personas. Their feedback confirmed that tail numbers were very important and this insight shifted the project requirements toward a much more viable direction.